21St Century Auto Insurance Claims Processing

Drivers purchase auto insurance in order to protect themselves from financial problems due to collisions or other damage to their vehicles. Car insurance enables a car owner to pay for repairs or replace their car, the car of the other driver if a collision is involved, and pay for injuries. Drivers need an auto insurance company that settles claims quickly and professionally. This article examines 21st Century Auto Insurance for their quality in settling claims.

There seems to be just as many 21st Century Auto Insurance customers who feel that the company is professional and prompt in settling claims overall as there are who searched for another auto insurance company after being turned down for coverage after an accident.

Satisfied Customers

Many customers feel that 21st Century Auto Insurance is a good company for settling claims. There are customers who are satisfied with the amount of money they received to have their cars repaired but they have complaints that the company takes too long to settle a claim. Other satisfied customers feel that 21st Century Insurance was more than fair at paying for their totaled cars. They experienced a fair payment for their cars that were totaled in an accident.

Dissatisfied Customers

There have been some very dissatisfied customers at 21st Century Insurance. Many feel that the company abandons the customer as soon as there is a claim. Comments about the company's slow response to a claim are numerous.

Many of the customers have had 21st Century as their carrier for 3 to 10 years on average. Several of them had not filed a claim in all the time they were customers. However, it seems that as soon as a claim is filed they are ignored or their policies canceled.

Messages left on voice mail are not returned by the claims adjuster. There have been instances when a claims adjuster never shows up to assess the damage. It takes repeated calls and letters to district managers with complaints in order to get any response.

There are several complaints that 21st Century does not thoroughly investigate claims before settling with the other party. Customer's premiums are then doubled or tripled.

It seems that the claims division has customers who are pleased with the way they handle claims and others who have left the company because of unprofessional treatment and long waits for settlements. Proceed with caution.